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MasterMinds is a bi-weekly column in which we invite leading master agents to share information, insights and expert opinions about what’s going in their agencies, the IT/telecom channel or the business community in general. Have a question or topic you would like considered for discussion? Submit it to You can contribute (nonpromotional) news about your agency; offer observations, anecdotes or advice about what’s going on in the industry; initiate discussions on topics of general concern in the industry; answer questions; or contribute any other content you think may be of general interest to our audience.