CPOB:RPT:0615:UCSuccess

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UC Success Master Plan: Prep, Process & People

Summary

A positive UC deployment demands attention to planning, provisioning, monitoring, troubleshooting and reporting to ensure users receive the service quality customers are paying for. But it doesn’t end there. Raising user awareness and providing suitable training on the UC platform are also key; otherwise potential benefits will not be realized and the ROI will evaporate. This Report walks through an end-to-end plan to make sure any UC project earns you high points from customers.

Takeaways for Your Business

  • A pre-installation network assessment helps make sure the infrastructure configuration can support user traffic.
  • Services, particularly real-time voice and video services, must be monitored in a proactive fashion to maintain QoS.
  • The UC deployment plan should include training so users are familiar with all available features and how they work.

About the Author

Michael Finneran is an independent consultant and industry analyst specializing in wireless technologies, mobile unified communications and fixed/mobile convergence. He has more than 30 years in the networking field. His expertise spans the full range of wireless technologies, including Wi-Fi, 3G/4G cellular, WiMax and RFID. In the consulting area, Finneran has provided assistance to carriers, equipment vendors, end users and investment firms in the United States and overseas. He has appeared at hundreds of trade shows and industry conferences, including Enterprise Connect (formerly VoiceCon) and Interop; he now serves as the program chair for wireless and mobility at Enterprise Connect.