Driving Stellar UC&C Service: 3 Steps, 1 Promising Solution


When it comes to unified communications and collaboration, a top-flight user experience doesn’t happen by accident. To ensure that the UC&C services you deliver meet customer expectations for quality and reliability, you need to invest in tools and systems to effectively manage these solutions. That goes double when you resell real-time voice and video services, which are highly sensitive to network delays and packet loss. Fail to make an expensive UC system live up to promises, and you could have a rude awakening come license renewal time.

Editor's Take

While software-defined UC has the potential to simplify the process of delivering voice- and video-capable IP services in the near future, right now there are three operational requirements that channel partners must focus on — or be ready to face the consequences.

Takeaways for Your Business

  • Before the UC&C deployment begins, the network must be tested to ensure sufficient capacity and properly configured QoS.
  • Ongoing monitoring and proactive troubleshooting and repair keep the network correctly configured.
  • Network troubleshooting involves strategic management that identifies not just what went wrong, but where and why.

About the Author

Michael Finneran is an independent consultant and industry analyst specializing in wireless technologies, mobile unified communications and fixed/mobile convergence. He has more than 30 years in the networking field. His expertise spans the full range of wireless technologies, including Wi-Fi, 3G/4G cellular, WiMax and RFID. In the consulting area, Finneran has provided assistance to carriers, equipment vendors, end users and investment firms in the United States and overseas. He has appeared at hundreds of trade shows and industry conferences, including Enterprise Connect (formerly VoiceCon) and Interop; he now serves as the program chair for wireless and mobility at Enterprise Connect.