Top 10 Benefits of Cloud-Hosted PBX


Today, businesses of all sizes need advanced functionality to support far-flung workforces. On-premises phone systems can be expensive, with costs for dedicated data center space, racks and consoles, expensive digital or IP desk phones and miles of wires to connect back to the local carrier. A better alternative for many companies is a cloud-hosted PBX, which offers all the functionality but none of the costs of system ownership.

Takeaways for Your Business

  • Moving the PBX from on-premises to the cloud can ensure business continuity with redundancy and uptime guarantees.
  • All cloud-based services should have an SLA in place that addresses the five key areas of ARMOR.
  • Before moving to a cloud-hosted PBX, clients must have enough bandwidth to ensure quality of service.

About the Author

Melanie Seekins is a U.S. Navy veteran and has been in telecommunications and mobility for more than 15 years. She has experience in financial, health care, local and federal government, retail, military and global media. Her strategies have enabled multiple businesses to successfully embrace mobile technology and ranked her as a thought leader with many of the organizations in which she is active. Melanie is also a member of AOTMP's Center for Telecom Environment Management Standards, whose mission is to legitimize and advance the fixed and mobile telecom management industry to the position of a leading business practice.

LinkedIn: linkedin.com/in/melanieseekins
Twitter: @b52junebug