3 Government Website Challenges: Budgets, Breakthroughs & Blinders

Issue Summary

Private-sector websites tend to follow Darwinian rules: If they don’t measurably attract and retain customers, they’re quickly replaced. Not so with local governments, where many sites are straight out of the 1990s. A good technology partner will understand the challenges of local government and be ready with solutions for the most common website problems: lack of funding, fast-changing technology and a tendency to make usability assumptions.

Takeaways for Your Business

  • Partners can offer government technology teams fresh perspectives on overcoming funding challenges.
  • Partners can help municipal website administrators keep their sites current and in compliance.
  • Mobility reigns, and partners must make municipalities aware of the importance of responsive websites.

About the Author

Jonathan Feldman is chief information officer for the City of Asheville, North Carolina, where he encourages innovation through better business technology and process. During Feldman’s leadership, the city has been recognized nationally and internationally (including the International Economic Development Council New Media, NATOA Community Broadband, and the GMIS Best Practices awards) for improving services to citizens and reducing expenses through IT innovation.

Feldman’s business innovation training and experience includes a master’s degree from Georgia Tech's business school and more than 20 years of business technology practice with a diverse group of customers: government, military, law enforcement, financial services and health care. As a business technology consultant, he worked with dozens of public and private-sector organizations, helping them understand business benefits, risks, governance, process changes and policies that go with new technologies. He has brought startup ideas to large organizations and works in the community as an organizer and mentor to help startups succeed. His work with Asheville's startup and open data scenes has been featured by and the National League of Cities. He is active in the IT, startup and open data communities, was named a "Top 100 CIO to follow" by the Huffington Post and is a co-author of Code For America's book, “Beyond Transparency.” Feldman is a popular public speaker and columnist on the topics of leadership, innovation, IT people skills and running large organizations "like a startup." Learn more about him at

Twitter handle: @_jfeldman