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Case Study: North Bridge Secure Systems Secures, Updates Mobility for VoIP Employees

March 03, 2016 - Article

The Company

North Bridge Secure Systems
Twitter: @netconnectme

Northbridge Secure is an Australia-based software vendor focusing on enterprise mobility solutions for SMBs that enable users to work where, when and how they want, using their device of choice.

The Client

VoIP is an Australian wholly owned and managed ICT integrator established in 2000 to serve the evolving communication needs of enterprise and government customers.

The Challenge

Since its inception more than 15 years ago, VoIP has grown to 120 employees in six capital cities. VoIP partners with world-leading vendors across a multitude of markets including voice, unified communications and video.

Due to the very nature of its business, over half of VoIP’s staff work on customer sites every day, performing consulting, installations or maintenance activities. A large portion of the remaining staff meet with customers, partners and vendors every day for sales, pre-sales or other management activities.

The management of this mobile workforce posed a serious problem for VoIP. The need to access internal systems was crucial:

  • Technicians needed to access ticketing systems multiple times a day.
  • Project managers and team leaders needed to access multiple documents and how-to guides.
  • Executives and management needed access to their spreadsheets and the accounting package.
  • Sales staff needed access to the internal CRM and their customer information.

The traditional solution in place faced significant critics and users were openly raising issues on a regular basis:

  • The solution required users to carry their company laptops everywhere, adding to an already heavy tool case.
  • The VPN often did not work in public places and hotels, making work more difficult for mobile users.
  • Where most staff wanted to use their personal devices, particularly mobile devices such as smartphones and tablets for on-site and customer facing activities, IT policies strictly restricted this usage for fear of data loss.
  • Laptops were regularly broken or stolen as users were working in industrial areas. This resulted in loss of data and loss of productivity while the laptop was replaced, adding to the cost of hardware.
  • Due to the very restrictive IT policies, most users, starting with executives, had started using various consumer-grade cloud solutions to store their documents and spreadsheets, in order to have constant online access to the data.

The result of this situation was a dramatic loss of productivity and an even larger operational risk due to a complete loss of control over the data. Users were also increasingly demanding the ability to use their personal devices in the work environment, while IT struggled implementing a proper BYOD policy. The complexity of the IT environment, coupled with the size and sensitivity of the data made any migration to a third party solution or cloud environment very difficult.

The Solution

VoIP contacted Northbridge Secure Systems about its NetConnect mobility solution. The two companies worked together to identify the fundamental requirements of VoIP, which far exceeded the technical requirements. At the core of this need was a willingness to evolve the entire organization by transforming its business practices and…

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